ACCESSIBILITY
Coca-Cola Arena is a world-class entertainment venue recognised for its strong commitment to accessibility and inclusion. Designed to accommodate everyone, the arena ensures a welcoming environment for all guests, including People of Determination (PODs) with physical, sensory, or hidden disabilities. The venue offers a range of accessibility services and features to support with planning and event day activities. Designated accessible seating is available throughout the arena, with space for companions to sit alongside, ensuring an inclusive and shared experience. Accessibility is at the heart of the arena's mission. The arena ensures that all guests, regardless of ability, can enjoy safe, inclusive, and memorable live entertainment experiences.
Hidden Disabilities Sunflower
In a significant step towards inclusivity, Coca-Cola Arena, the premier live events venue in Dubai, proudly became the first arena in the region to join Hidden Disabilities Sunflower. This landmark move highlights Coca-Cola Arena's commitment to creating an accessible and welcoming environment for all visitors, regardless of their personal challenges.
Hidden Disabilities Sunflower is an initiative designed to support individuals who have non-visible disabilities. This includes a wide range of conditions such as autism, chronic pain, mental health issues, and other disabilities that are not immediately apparent. Coca-Cola Arena's decision to adopt this program is a reflection of its dedication to enhancing the guest experience for everyone.
As a leading entertainment and sports hub in the GCC, the arena is known for
hosting a diverse range of events from international concerts and sports events to
family shows and corporate gatherings. By joining Hidden Disabilities Sunflower
global network, Coca-Cola Arena is setting a new standard for inclusivity in the
region's live events sector.
IBCCES Certified Autism Center
The International Board of Credentialing and Continuing Education Standards (IBCCES) proudly announces that Coca-Cola Arena has earned the Certified Autism Center™ (CAC) designation. This milestone reinforces Coca-Cola Arena's commitment to making live entertainment more accessible for all audiences, including autistic individuals and those with sensory sensitivities.
Through this initiative, Coca-Cola Arena staff underwent specialized training to better understand and accommodate autistic guests. The certification also includes an onsite review of facilities, ensuring that sensory guides, pre-visit planning resources, and other accessibility tools are in place to provide guests with an enhanced and supportive experience.
As Dubai continues its journey to become a Certified Autism Destination™, Coca-Cola Arena stands as a leading example of how entertainment hubs can evolve to be more inclusive, helping families and individuals of all abilities feel confident and welcome when attending live events.
FREQUENTLY ASKED QUESTIONS
You can book tickets by contacting us at [email protected].
Yes! POD guests receive priority queuing at the Plaza and Box Office by presenting a valid POD card (UAE or international).
Accessibility improvements are in progress and will be available next year.
Yes, designated parking spaces are provided.
Yes, please email [email protected] in advance or inform a parking marshal upon arrival.
Yes, but they must sign a Companion Waiver Form.
Yes. For family and children's shows, a silent room is near Door 4. For other events, the medical room on the ground floor serves as a silent space.
In line with local regulations, only service dogs assisting guests who are visually impaired are permitted inside the arena. Please note that valid certification confirming the dog has been trained as a service animal must be presented upon entry.
We're committed to making your visit as smooth and accessible as possible. For more information or to notify us in advance, please get in touch at [email protected].
Not yet, but we plan to introduce them next season.
Yes, medical staff are on-site for all events.
Emergency Correspondents are available, and the venue is equipped with flashing emergency lights for visual alerts.
Yes, the venue is fully wheelchair accessible. We have designated seating areas for guests with mobility needs. Please reach out to our team in advance if you require any assistance during your visit to ensure a smooth experience.
We have emergency evacuation chairs and trained staff to assist.
Yes, we proudly support the Sunflower Scheme.
Yes! Accessible concessions are available on all levels.
Yes, they are located on every level.
Yes, baby-changing facilities are available on all levels.
We offer designated POD bays and can accommodate special seating requests where possible.
Not yet, but we are working towards implementing it next season.
Not currently, but they are in development for next season.
Some signage includes braille, with full implementation planned for next season.
Not on-site yet, but we are working towards offering this service in the future.