FAQs
Coca-Cola Arena is Dubai's ultimate destination for live entertainment and sports! With a capacity of 17,000, we host world-class concerts, thrilling sporting events, and exciting exhibitions. Check out coca-cola-arena.com for upcoming events!
We're more than just a venue, we're an experience! With cutting-edge acoustics, premium hospitality, and a flexible design, we can transform overnight to host everything from major concerts to private corporate events.
Coca-Cola Arena is a versatile venue that hosts a variety of events, including live performances, corporate gatherings, and private occasions such as weddings, engagements, birthdays, gala dinners, conferences, cocktail parties, exhibitions, graduations, product launches, and fashion shows.
Coca-Cola Arena is a fully cashless venue. Payments can be made securely using credit or debit cards (Visa, Mastercard), Apple Pay, Google Pay, or other venue-approved methods.
You can find us in City Walk, Dubai. For directions, please head to the "Plan Your Visit" section on the website https://about.coca-cola-arena.com/plan-your-visit or check out the Travel highlight on Instagram @cocacolaarena.
Please be advised that there will be limited paid parking at Coca-Cola Arena until August 2025 due to ongoing enhancements to our parking facilities. We encourage guests to use public transportation during this period.
Limited paid parking is available on a first-come, first-served basis.
Yes. The arena is easily accessible via metro, bus, taxis, and ride-hailing services. The nearest metro station, Dubai Mall/Burj Khalifa, is a short walk away. Taxis and ride-hailing services also drop off and pick up at P5 for a smooth experience.
Tickets are available for purchase through our website https://www.coca-cola-arena.com/ or our official ticketing partners.
Please note that tickets purchased from unauthorized websites will not be accepted. To guarantee entry, always buy through official channels, which are listed on the event details page.
Yes, you can buy tickets with cash at the Coca-Cola Arena Box Office, but only on event days.
You can find the Box Office between Entrance C and D. Just follow the signs!
Simply visit the event page on coca-cola-arena.com, where you'll find the list of authorized ticket sellers.
E-tickets are typically sent 5 days before the event. If yours hasn't arrived yet please contact the Box Office at [email protected], and we'll be happy to assist you.
To download your e-tickets, simply log into your account on our website www.coca-cola-arena.com using your registered email or Apple ID. Go to the "My Orders" section, click on your order, and select "Print Tickets."
For most events, our system automatically chooses the best available seat in your selected category. However, for some events, you'll have the option to pick your own seat, but the section will still be assigned.
In the "best available" option, you can select your section but not individual seats. You can then add your tickets to the cart.
No need to print it out, just make sure the barcode on your device is clear for scanning.
Yes, you can, just bring along a physical ID of the person who purchased the ticket, and we'll print it for you.
Reselling tickets isn't allowed. However, you can transfer your ticket with friends and family. Please note that the only the first scanned ticket will be valid for entry, so make sure the right person scans it first.
Typically, all tickets are non-refundable and non-exchangeable. However, in limited cases, we may allow upgrades or exchanges, subject to availability. Please contact our Box Office at [email protected] to discuss your request.
Yes, for group bookings or larger ticket orders, please contact [email protected] for assistance.
No problem! Log in to the online portal, go to "My Orders," and select the event. On the left side, you'll find the option to add any extras. You can also reach out to the Box Office at [email protected] for help.
For aisle seats, please reach out to the Box Office at [email protected], and we'll help you out!
Unfortunately, no. You'll need to stay in the area designated by your ticket type.
For the exact door and show times, please visit the event page on our website at www.coca-cola-arena.com
Unfortunately, re-entry is not allowed once you've exited the venue.
Yes, children under 16 must be accompanied by an adult aged 18 or older. We want to make sure everyone is safe and well taken care of.
The prohibited items list includes backpacks, bottles, outside food and drinks, laptops, selfie sticks, cameras, and baby strollers. For a complete list, check our "Prohibited Items" section on the website https://about.coca-cola-arena.com/conditions-of-entry
Backpacks are not permitted inside the venue. The maximum allowable bag size is 30cm x 30cm. Larger bags can be stored at the Prohibited Items Kiosk located outside the arena.
Vapes are not allowed inside the arena. However, designated smoking areas are available outside, where you can step out briefly to use your vape and then re-enter the venue.
Yes, mobile phones are allowed. However, some events may have restrictions based on the artist's request, so be sure to check event guidelines.
Yes, we have multiple charging stations throughout the arena where you can rent portable chargers to keep your devices powered up.
Large cameras, tripods, and professional recording equipment are prohibited unless you have prior media accreditation. Please contact [email protected] for media-related access.
Outside food and snacks are not permitted inside the arena. We offer a variety of delicious food and beverage options available for purchase throughout the venue.
For some events, we allow queuing up to 2 hours before doors open. Kindly check your the event details for more details.
Age restrictions vary by event, so please refer to the event details before booking. Don't forget to bring a valid ID with you.
Yes, please email [email protected], and we'll be happy to arrange suitable seating for you.
For safety reasons, bar stools aren't allowed in the standing area. Thanks for understanding!
Absolutely! You can leave gifts for the artist at the main foyer reception, and our team will ensure it gets to them.
Yes, we have various food carts, on-site food stalls, bars, and catering services, offering a variety of cuisines and beverages.
Yes, we are a licensed venue and offer a selection of alcoholic beverages for guests above the legal drinking age. Please note that alcohol availability may vary depending on the event, so we recommend checking the event guidelines in advance.
For safety, quality, and compliance with legal regulations, certain beverages and alcohol may be decanted by our licensed staff during events. Outside beverages are not permitted, and all decanting will be carefully managed by our team. If you have any specific requests or need assistance, please don't hesitate to reach out before your event.
Yes, we've got a selection of vegetarian, gluten-free, and vegan-friendly options to cater to different dietary needs.
We're unable to allow outside food, but we offer plenty of food and beverage options inside the venue. If you have specific medical dietary requirements that we may not be able to accommodate, please contact us in advance at [email protected] for assistance.
Menu offerings may change depending on the type of event, so be sure to check the menu before ordering.
Once an order is placed, refunds and cancellations may not be possible. If you have an issue, please speak to the venue staff.
Elevate is Coca-Cola Arena's premium hospitality experience, offering exclusive access to private suites, premier club seating, live lounge upgrades, and the sophisticated Entourage Club, delivering an unparalleled way to enjoy live entertainment. For more details, visit https://about.coca-cola-arena.com/premium-elevate.
With Elevate, guests enjoy:
- Early access to the venue and the ability to skip queues for a smoother experience
- Private suites for a more exclusive experience
- Premier Club seating with prime event views
- Live Lounge access for pre-show entertainment
- Entourage Club perks with a sophisticated atmosphere
Select Elevate experiences, such as the Premier Club and Live Lounge, are available only during specific events. Visit our website https://www.coca-cola-arena.com/ for event availability.
You can book your Elevate package via our website https://about.coca-cola-arena.com/premium-elevate
Yes, all Elevate experiences require a valid event ticket. Additional fees may apply for specific packages. Please visit https://about.coca-cola-arena.com/premium-elevate for more details.
Upgrades are subject to availability. Please email [email protected] to check pricing and eligibility.
We recommend arriving as soon as doors open for the event to make the most of your pre-event hospitality offerings.
Some Elevate guests and Hospitality Suite owners receive dedicated parking access. Please email [email protected] to confirm your package details.
Elevate guests enjoy premium seating in exclusive sections with prime views, plus lounge access for a comfortable pre-event and post-event experience.
Smart casual attire is recommended to match the premium experience. Some events may have specific dress codes.
Yes, Elevate packages include gourmet dining options and premium beverages. Please note that additional charges may apply for food and beverages. Custom menus can also be arranged for private bookings.
Yes! We accommodate most dietary preferences. Please inform us at least 48 hours in advance to ensure we meet your needs.
Absolutely! Elevate is perfect for corporate events, special celebrations, or client entertainment. For group bookings, please email [email protected]
Private bookings may have a minimum guest requirement. Please email [email protected] for details.
Some Elevate areas are strictly 21+ only. Please refer to the terms and conditions of the Elevate package you are booking for full detail.
Refund policies vary by event. Please check the terms during booking or email us at [email protected] for assistance.
For any inquiries, please email us at [email protected]
The Premier Club offers an elevated hospitality experience, including:
- Exclusive entry
- Prime seating
- A gourmet à la carte menu
- Access to a premium bar during select shows
Yes, Premier Club bookings are only valid with a separately purchased event ticket.
Seating is free and allocated on a first-come, first-served basis.
The Live Lounge is exclusively for pre-show or post-show experiences and does not provide seating for event viewing.
Please email [email protected] to book a Premium Table Package, which includes:
- Seating for up to 8 guests
- Sparkling beverages
- Table service
- Special food offerings
Bookings are non-refundable and valid for two hour from doors open.
Located on Level 1, The Entourage Club is Coca-Cola Arena's premium bar with a vibrant event atmosphere, table service, and top-tier beverages.
No booking is required. Just walk in, enjoy the experience, and soak up the energy of the event!
Dubai Basketball is the UAE's first sports franchise representing the city of Dubai. Founded in 2023, Dubai Basketball made it's international debut competing in the 2024/25 season of the ABA (Adriatic Basketball Association) League against top European talent from Bosnia and Herzegovina, Croatia, Montenegro, North Macedonia, Serbia and Slovenia. The Dubai-based team hosts all home games at Coca-Cola Arena. For more details, visit https://dubaibasketball.com/
Coca-Cola Arena can accommodate up to 15,000 fans, with outstanding visibility and seating arrangements designed to provide an optimal experience for basketball events.
The full schedule for Dubai Basketball games is available on our official website at Coca-Cola Arena https://www.coca-cola-arena.com/ or Dubai Basketball website https://dubaibasketball.com/schedule/
Yes, tickets for all basketball games can be purchased online through our official website at https://www.coca-cola-arena.com/
To request media access, please contact us at [email protected]
For sponsorship inquiries, please contact us at [email protected]
Coca-Cola Arena Connects is a series of exclusive events designed for industry professionals, aspiring talent, and entertainment enthusiasts. Each edition dives into key aspects of the live events and entertainment industry, offering exclusive insights, networking opportunities, and behind-the-scenes access.
Yes, you can access our press kit, which includes the latest updates and brand guidelines, on our website: https://about.coca-cola-arena.com/media. For any additional information, feel free to email us at [email protected].
Yes, to receive our latest press releases and event announcements, please email us at [email protected] and ask to join our media mailing list.
To request a media pass, please contact us at [email protected]
To request photography or videography access, please contact us at [email protected] at least two weeks prior to the event. We'll provide you with all the necessary information and requirements.
If you wish to stream or broadcast an event, prior approval is required. Please contact us at [email protected] to discuss your request and get the necessary permissions.
Media access is typically provided free of charge; however, certain events may have specific requirements. Please reach out to us at [email protected] for more details on event-specific media policies.
Early access to events may be granted to media outlets upon request. Please contact us at [email protected] in advance to discuss early access possibilities.
Yes, interviews with event participants or organizers can be arranged through our Communications team. Please submit your request to [email protected] in advance, and we'll coordinate the details.
Media coverage guidelines, including photography and video restrictions, are provided for each event. Please ensure you reach out to us at [email protected] for event-specific guidelines.
If you need to cancel or modify your media coverage request, please inform us at [email protected] as soon as possible to allow us to manage access and logistics.
For access to high-resolution images or video footage of events, please contact us at [email protected]. We will provide you with the appropriate media assets for your coverage.
Yes, we welcome media partnerships and promotional opportunities. Please reach out to us at [email protected] to discuss collaboration options and guidelines for promoting events.
Official merchandise is available at designated merchandise stands throughout the venue during events. You can also visit our online store at https://coca-cola-arena.com/group/venue/4/merchandise for a selection of items.
For selected events, pre-sales of merchandise may be available through our website. Please check the specific event page for details on pre-event merchandise availability.
We accept returns and exchanges for merchandise with proof of purchase within 14 days, provided the items are unworn, unwashed, and in their original packaging with tags attached. For specific details, please contact [email protected].
Yes, we offer international shipping for merchandise purchased through our online store. Shipping costs and delivery times vary by destination.
Yes, Coca-Cola Arena is fully wheelchair accessible with designated seating areas, accessible entrances, elevators, and restrooms. For detailed information, please visit our Accessibility page.
To book accessible seating, please contact our Accessible Hotline at 800 22 33 88 or email [email protected] for assistance.
Yes, disabled badge holders can park in car park P4, free of charge upon presentation of a valid disabled badge.
Yes, certified service animals are permitted in the arena. Please inform us in advance by emailing [email protected] so we can make necessary arrangements.
Yes, we offer assistive listening devices for select events. Please contact us at [email protected] prior to the event for availability.
Yes, accessible restrooms are available on all levels of the arena.
Hospitality Suites offer an exclusive, VIP experience at Coca-Cola Arena. These private luxury boxes feature premium seating, personalized service, gourmet catering options, and stunning views of all events. For more information, visit https://about.coca-cola-arena.com/hospitality-suite.
Our suites can accommodate groups of various sizes, typically ranging from 12 to 32 guests, depending on the specific suite selected.
Hospitality Suites include:
- Premium seating with excellent views
- Private entrance and express elevator access
- Dedicated suite attendant
- Exclusive restrooms
- High-quality audiovisual equipment
- Climate-controlled environment
- Customizable food and beverage options
- VIP parking (subject to availability)
Yes, single-event suite rentals are available for most events at Coca-Cola Arena. Please contact [email protected] for availability and pricing.
Yes, we offer annual suite leases that provide access to all public events at Coca-Cola Arena throughout the year. For details on annual lease options, please contact [email protected].
Basic suite rental typically includes some complimentary items, but full catering packages are available at an additional cost. We offer a variety of menu options that can be customized to suit your preferences and dietary requirements.
Absolutely! We offer customizable catering options to suit your preferences. Our dedicated hospitality team will work with you to create a menu that meets your specific needs and dietary requirements.
Suite rental includes admission for the number of guests specified in your package. Additional tickets may be required if you exceed the capacity of your suite.
While there is no strict dress code for suite guests, smart casual attire is recommended. Some events may have specific dress requirements, which will be communicated in advance.
We recommend booking as early as possible, especially for high-demand events. Suites can be reserved as soon as events are announced, and availability is limited.
We offer a variety of partnership opportunities for brands, from naming rights and exclusive category partnerships to event-specific sponsorships. Please contact our partnerships team at [email protected] to discuss how we can create a customized partnership that meets your objectives.
Partners enjoy a range of benefits, including:
- Brand exposure to millions of guests annually
- Exclusive hospitality access
- Product sampling and activation opportunities
- Digital and social media integration
- Customized experiences for clients and customers
- Category exclusivity (for certain partnership levels)
Yes, we offer event-specific sponsorship opportunities that allow brands to align with particular shows or artists that resonate with their target audience. Contact us at [email protected] to learn more.
Yes, we offer a variety of activation spaces throughout the venue where partners can engage with guests through sampling, promotions, and experiential marketing. These opportunities can be tailored to specific events or demographics.
Yes! Coca-Cola Arena is an excellent venue for corporate events of all sizes. From conferences and exhibitions to product launches and team-building events, our versatile venue offers adaptable spaces that can be customized to meet your specific needs. Contact our corporate events team at [email protected] to discuss your requirements.
We accommodate a diverse range of corporate events, including:
- Conferences and summits
- Product launches
- Trade shows and exhibitions
- Award ceremonies and galas
- Team-building activities
- Corporate parties and celebrations
- Seminars and workshops
- Annual general meetings
Our venue can accommodate corporate events of various sizes, from intimate gatherings of 100 guests to large-scale conferences for up to 17,000 attendees. The arena's flexible configuration allows us to create the perfect setup for your specific requirements.
We offer a comprehensive range of amenities and services for corporate events, including:
- State-of-the-art audiovisual equipment
- High-speed Wi-Fi throughout the venue
- Customizable lighting and sound systems
- Multiple configuration options for seating and staging
- Premium catering services with customizable menus
- VIP hospitality areas
- Technical support team
- Event planning assistance
Yes, we offer exceptional catering services through our preferred catering partners. Our culinary team can create customized menus ranging from coffee breaks and buffet-style meals to formal plated dinners and cocktail receptions. We accommodate various dietary requirements and cultural preferences.
We recommend booking your corporate event at least 6-12 months in advance, especially for preferred dates. However, we understand that business needs can arise unexpectedly, so we'll do our best to accommodate more immediate requests based on availability.
Absolutely! Our experienced event management team can help with planning and executing your corporate event. We offer end-to-end solutions, from initial concept development to on-site coordination on the day of your event. Our team works closely with you to ensure a seamless and successful experience.
To apply for job opportunities at Coca-Cola Arena, please visit our careers page at https://asmglobal.hosting.staffcv.com/job-search-results/?primary_address=Coca-Cola+Arena%2C+Dubai where you can view current openings and submit your application.
We offer a variety of positions across different departments, including:
- Event operations
- Food and beverage service
- Security and guest services
- Technical production
- Sales and marketing
- Finance and administration
- Facility maintenance
Both permanent and event-day positions are available.
Yes, we offer internship programs across various departments throughout the year. These are typically announced on our careers page or through local educational institutions. To inquire about current internship opportunities, please email your resume and area of interest to [email protected].
Yes, we occasionally offer volunteer opportunities for specific events. These opportunities are a great way to gain experience in the live events industry while contributing to Dubai's vibrant entertainment scene. For information on upcoming volunteer opportunities, please email [email protected] with the subject line "Volunteer Opportunities."
The required skills and qualifications vary by position, but generally we look for candidates with:
- Customer service orientation
- Strong communication skills
- Ability to work in a fast-paced environment
- Flexibility with work hours (including evenings, weekends, and holidays)
- Relevant experience or qualifications for specialized roles
Specific requirements will be listed in each job posting.
Our hiring process typically includes:
- Online application submission
- Initial resume screening
- Phone or video interview
- In-person interview(s)
- Reference checks
- Job offer and onboarding
The process may vary depending on the position and department.
Yes, you can submit your resume for consideration for future opportunities by emailing it to [email protected] with a cover letter explaining your areas of interest. We keep resumes on file for six months.